Customer service management
What is Kusuma services?
Why should Kusuma Furniture Jepara ?
1. reputable, trusted, and legal Indonesian teak furniture company 2. buy from direct manufacturer - no middle man 3. competitive prices - wholesaler most welcome .
Do you guarantee your product?
All of our products are guaranteed ! Standard quality, check in each department before go to the packaging room. If you receive broken products from us, we will replace it on your next shipment. Damage in shipping is not covered. .
How to order ?
Simply mention the item code and number you need, send an e-mail to us or use submit form, then we will let you have our bset prices. Custom design are welcome, just send the detail, then we will calculate the prices for you. .
Payment Term ?
We used Payment by T/T ( Transfer Telegraphic ) Bank in Indonesia, 40% as down payment in advance and the balance must be clear before we send you a complete document. .
How can I check your quality before I decided to purchase from you?
You can order sample first, for sample order, prices based on factory prices..
How long is the production lead time and delivery time ?
Our production lead time is 4-6 weeks after confirming an order and sailing time is depend on your port destination..